Mortgage Servicing Specialist

Michigan First•Lathrup Village, MI

21h•Onsite

About The Position

The Mortgage Servicing Specialist maintains and services mortgage loans and performs a range of loan servicing functions. The role supports member services, collections, loan origination, closing, other lenders, investors, local and county offices, and insurance companies. It includes processing servicing documents and accounting, handling tax and escrow activity, maintaining mortgage servicing records, responding to complex loan issues, and supporting investor reporting. The position requires accurate and timely work, compliance with credit union policies and applicable laws, and professional, member-focused communication. The specialist also supports Michigan First Credit Union’s culture, mission, and initiatives.

Requirements

High school diploma.
A minimum of 2 years of mortgage servicing experience is preferred.
Strong knowledge of mortgage servicing functions.
Ability to work effectively in a fast-paced, growing environment.
Tech-savvy and able to work in a paperless environment.
Strong interpersonal, communication, and customer-service skills, with the ability to work effectively in a team environment.
Professional appearance and attitude.
Ability to operate a PC and work efficiently in a Windows environment.
Ability to communicate effectively and share ideas for improvement.
Ability to maintain a forward-thinking attitude and contribute ideas that support team growth.

Nice To Haves

Proficiency in FHLMC, CFPB compliance, and conventional mortgage servicing is ideal.

Responsibilities

Ensure compliance with Credit Union policies, procedures, processes, and applicable federal, state, and local laws and regulations.
Perform maintenance on member loans in coordination with member services and collections.
Process and maintain functions related to collections and general mortgage servicing.
Assist with processing servicing documents and accounting, ensuring transactions comply with guidelines.
Prepare, balance, process, and pay annual, semi-annual, and quarterly tax payments.
Run queries and regular tax audits; research legal descriptions and county records to identify possible security instrument corrections.
Prepare and send escrow analyses and disbursements.
Interact with local and county offices and insurance companies.
Process and prepare documents for loan payoffs, insurance payments, and claims.
Set up new fixed-rate and adjustable-rate mortgage loans in the servicing system as needed; monitor and notify customers of adjustments for ARM and other structured loan types.
Work with loan origination, closing, and other lenders to provide payoffs, mortgage verifications, and requested loan details.
Process and respond to escalated and complex loan problems in a friendly manner.
Contact parties by telephone, direct computer access, letters, and credit bureaus as needed.
Assist with data entry, recording information, answering telephones, scanning, and typing letters.
Process and balance daily deposits to investor accounts.
Assist the team with monthly investor reporting and mortgage servicing activities.
Support Michigan First’s culture, diversity philosophy, and other credit union initiatives; represent the organization professionally and reflect its “Isms” in daily performance.
Perform functions accurately and in a timely manner, and perform other duties as assigned.

Benefits

Very competitive pay.
Low-cost medical, dental, and vision benefit options.
Employer-paid life and disability insurance.
401(k) with a 100% match up to 5% deferral.
Tuition reimbursement for undergraduate and graduate degree programs.
Complimentary concierge service.
Free state-of-the-art fitness center at the Lathrup Village headquarters, with exercise equipment, showers, and locker rooms.
Wellness initiatives and events throughout the year.
Loan discounts for certain secured and unsecured loans and mortgages.
Opportunities for pay increases, incentives, and profit-sharing based on performance.
Onsite subsidized Cafe 26 for team members.
Onsite bowling center.