Mortgage Servicing Specialist
About The Position
The Mortgage Servicing Specialist I requests the release of collateral files for Loss Mitigation and Foreclosure/Bankruptcy proceedings. The specialist maintains storage of released collateral files, records the contents and location of files in the servicing platform, and delivers essential collateral to the Post Closing Supervisor, VP of Post-Closing, and foreclosure attorneys. The role also monitors daily MERS reports and checks the accuracy and validity of transactions and rejections in the MERS Online system. The position is based in Austin, Texas, with four days per week in the office and one day remote. Compensation is $20–$25 per hour, depending on experience. The role may require frequent sitting for extended periods and other physical activities described in the posting. Additional related duties may be assigned to meet organizational needs.
Requirements
- Reliable attendance history.
- Ability to work in the office four days per week.
- Ability to pass a background investigation.
- High school diploma or equivalent.
- Ability to work under pressure and meet multiple, sometimes conflicting, deadlines.
- Demonstrated ability to collaborate and work well with others.
- Excellent verbal and written communication and listening skills.
- Knowledge of commonly used mortgage-industry terminology, concepts, practices, and procedures.
- Strong PC skills and proficiency in MS Windows, MS Outlook, and MS Office Suite.
- Ability to verify identity and employment eligibility to work in the United States.
- Ability to lift up to ten pounds and to perform the physical activities described for the role, with reasonable accommodations as applicable.
Nice To Haves
- Knowledge of the MSP servicing system or the Encompass Loan Origination System.
Responsibilities
- Assign collateral file requests from the Servicing System (MSP) task queue and update the workstation and loan records with actions and follow-up when tasks are completed.
- Maintain physical and digital inventory of collateral files within MSP and MERS data for the loan portfolio.
- Review and process exception reports at various stages of inventory and the check-in/check-out process.
- Process and complete collateral release requests daily according to agency requirements.
- Receive daily shipments of collateral files and other mortgage documents.
- Retrieve daily MERS reports and save them to the designated shared drive.
- Research, validate, and update successful and rejected MERS transactions in the MERS Online system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
