Mortgage Servicing Specialist

Hanmi Bank • Los Angeles, CA

12h • $37,000 - $55,000

About The Position

The Mortgage Servicing Specialist performs duties related to mortgage loans, including documenting, closing, disbursing, and servicing loans. The role communicates with clients, customers, outside agencies, and others to gather information, research issues, and respond promptly to inquiries. The Specialist ensures compliance with company policies and procedures and monitors and follows applicable state and federal laws and regulations, including Regulation Z, Regulation B, the Home Mortgage Disclosure Act, the Real Estate Settlement Procedures Act, the Fair Credit Reporting Act, the Bank Secrecy Act and USA PATRIOT Act, Anti-Money Laundering and Customer Information Program requirements, the Right to Financial Privacy Act, and the Community Reinvestment Act.

The position also supports accurate loan data and records, audit readiness, operational risk mitigation, ethical and respectful conduct, workplace safety, and the company’s policies and values. The salary range is $37,000–$55,000 per year, based on experience, education, skills, and abilities. Candidates may be eligible for discretionary bonus, stock, commissions, and incentives. Benefits vary by position; all employees receive paid sick time, and depending on the position, benefits may include vacation leave, paid holidays, insurance coverage, voluntary benefits, and optional retirement accounts.

Requirements

• High school diploma and at least 2 years of related experience and/or training.
• Loan servicing work experience, including an in-depth background in loan documentation and servicing in mortgage lending.
• Basic knowledge of applicable state and federal banking compliance regulations, bank operational policies and procedures, and the bank’s products and services.
• Intermediate skills in computer terminal and personal computer operation, mainframe computer systems, word processing, and spreadsheet software.
• Intermediate typing skills sufficient to meet the position’s production needs.
• Basic math skills, including calculating interest, commissions, proportions, and percentages; balancing accounts; performing arithmetic with whole numbers, fractions, and decimals; finding routine mathematical errors; and computing rates, ratios, and percentages, including drafting and interpreting bar graphs.
• Exceptional verbal, written, and interpersonal communication skills, including the ability to follow instructions, instruct and train others, write reports, correspondence, and procedures, and communicate clearly with customers and employees.
• Ability to use common sense to carry out instructions.
• Ability to address problems involving multiple facets and variables in non-standardized situations.
• Ability to perform duties without supervision.

Nice To Haves

• Bachelor’s degree.
• Business- or financial-industry-related education, including in-house training, formal schooling, or financial-industry curriculum.

Responsibilities

• Perform daily mortgage servicing activities, including payment processing, new loan boarding, loan payoffs, lien releases, and account maintenance.
• Perform callbacks on various servicing activities.
• Reconcile departmental general ledger accounts.
• Maintain insurance tracking reports and work with vendors on force-placed or collateral-protection policies.
• Administer escrow accounts, including generating escrow due reports, disbursing property taxes and insurance premiums on time, and preparing annual escrow analysis statements.
• Perform investor reporting.
• Oversee sub-servicers.
• Assist with delinquent payment collection.
• Maintain the integrity of data entered into the system of record within departmental guidelines to mitigate operational risk.
• Respond to customer and internal personnel inquiries about loan issues and requests.
• Follow departmental procedures to support satisfactory audits and consider audit requirements when helping develop new tasks within the functional area.
• Treat people respectfully, keep commitments, act ethically and with integrity, uphold organizational values, and accept responsibility for actions.
• Follow EEO policy, respect cultural differences, support diversity, help maintain a workplace free of harassment, and support affirmative action.
• Follow policies and procedures, complete tasks correctly and on time, and support company goals and values.
• Perform work safely, report potentially unsafe conditions, and comply with applicable occupational safety and health standards and rules.
• Perform other position-specific duties and assigned functions.

Benefits

• Paid sick time off for all employees.
• Depending on the position offered, benefits may include vacation leave and paid holidays.
• Depending on the position offered, medical, dental, vision, life, and disability insurance for employees and dependents.
• Various other voluntary benefits, depending on the position offered.
• Optional retirement accounts.
• Candidates may be eligible for bonus, stock, commissions, and incentives at the company’s sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED