Mortgage Servicing Specialist II

Avadian Credit Union•Huntsville, AL

About The Position

Avadian Credit Union is seeking a Mortgage Servicing Specialist II to provide exceptional service to members with Avadian mortgage loans. The specialist serves as a knowledgeable resource, answering questions, resolving concerns, troubleshooting issues, and assisting with mortgage servicing and escrow accounts. The role handles escrow payments and reviews, mortgage and payoff processing, documentation, and related servicing tasks, and provides backup for the Servicing Specialist I as needed.

Requirements

Excellent written and verbal communication skills.
Positive attitude, pleasant demeanor, decisiveness, and professionalism.
Knowledge of basic lending policies, procedures, and guidelines.
Five to eight years of similar or related experience.
High school diploma or GED.

Responsibilities

Pay insurance premiums and property taxes accurately and on time for loans with established escrow accounts.
Ensure new mortgages are loaded correctly into Symitar.
Conduct annual escrow review audits, update escrow information in Symitar, and cancel monthly PMI when applicable.
Research member inquiries, identify solutions, and resolve concerns accurately and efficiently while providing a friendly, professional experience.
Calculate and quote real estate loan payoffs and evaluate payoff transactions.
Post checks from new loan closings to the appropriate general ledger accounts and member loans in Symitar; organize new files for auditing within 90 days of receipt.
Prepare lien satisfactions for paid-off mortgages and mail them to the Judge of Probate within 30 days; mail returned documents to members within 90 days.
File title policies and recorded documents received from attorneys in a timely manner.
Provide backup for the Servicing Specialist I when needed.
Conduct final escrow analyses for paid-off and closed loans, refund escrow balances to members, cancel PMI when applicable, and close HELOC loans when applicable.
Submit funding for the closed portfolio to accounting according to the funding calendar.
Complete modifications and changes in terms for construction loans converting to permanent financing, or when requested for approved member rate modifications.
Perform other duties as assigned.