Mortgage Servicing Special Loans Analyst

Bell Bank•Fargo, ND

About The Position

This position processes mortgage releases and satisfactions, mortgage modifications, recasts, balloon loans, adjustable-rate mortgages (ARMs), Servicemembers Civil Relief Act (SCRA) processes, document recording, and deceased-borrower notifications. The role also works with document custodians and tracks collateral documentation. The analyst maintains procedures, processes recurring reports, researches investor and regulatory requirements, updates modification documents as regulations change, and handles loan modifications, assumptions, recast requests, and paid-in-full satisfactions. The position maintains records and loan-system information, coordinates document recording and title-policy orders, follows up on custodian and vendor notifications, and supports the manager by researching processes and identifying efficiencies. The role requires maintaining working knowledge of Bell Bank, state, federal, and investor guidelines to ensure compliance. Employees are expected to follow Bell Bank’s values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable laws and regulations. Employees are also responsible for information security, reliable attendance, and other duties as assigned.

Requirements

High school diploma or General Education Degree (GED).
2–4 years of experience in mortgage or loan lending, mortgage or loan servicing, title work, real estate, or legal work.
Good working knowledge of federal, state, and investor rules, regulations, and policies relating to mortgage loans, or a strong desire and ability to research them.
Proactive, efficient, detail-oriented, goal-oriented, resourceful, analytical, adaptable, and organized, with excellent problem-solving and math skills.
Ability to prioritize, manage multiple tasks, consistently meet deadlines, and work independently.
Good communication skills for interacting with other departments, lenders, borrowers, Mortgage Servicing staff, management, and service providers.
Ability to be flexible and adapt well to change.

Responsibilities

Update and maintain position procedures.
Track paid-in-full (PIF) loans and image PIF files to the vendor by 11:00 AM daily.
Process daily, weekly, and monthly reports.
Research Fannie Mae, Freddie Mac, Ginnie Mae, and FHLB regulations using their servicing guides.
Update modification documents as regulations change.
Process loan modifications, assumptions, and recast requests, and verify modification keying in MSP.
Order modified title policies through the vendor as required.
Process satisfactions through the vendor for Mortgage Servicing loans paid in full.
Work with the legal department on compulsory legal processes.
Record documents in the Simplifile E-Recording system or directly with county recorders.
Update MSP and record Promissory Notes when received from document custodians.
Review and follow up on notifications from US Bank, Bank of New York Mellon, NTC, and Simplifile.
Serve as a resource to the Manager and research processes and procedures to find system efficiencies.
Maintain working knowledge of Bell Bank, state, federal, and investor guidelines to ensure compliance.
Follow Bell Bank values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable state and federal laws and regulations.
Protect sensitive information by complying with information-security policies and standards.
Maintain prompt and reliable attendance.
Perform other duties as assigned.