Mortgage Servicing Analyst

Alabama Credit Union•Tuscaloosa, AL

12h

About The Position

Responsible for performing advanced mortgage servicing functions, including file auditing, mortgage funding, closing and post-closing operations, escrow administration, loan modifications, compliance monitoring, and member service. Utilizes knowledge of mortgage closing processes and real estate title documentation to review loan files, resolve title-related issues, ensure funding accuracy, and support regulatory compliance. Serves as a key resource by analyzing complex issues, identifying process improvements, collaborating with internal and external partners, and ensuring operational excellence throughout the loan lifecycle. Successful analysts demonstrate strong analytical skills, independent decision-making, attention to detail, and a commitment to delivering an exceptional member experience.

Requirements

High school education or GED
Three to five years in a financial institution
Three years of consumer and/or mortgage lending experience, including processing, underwriting, or booking loans
Two or more years in the title insurance industry in lieu of lending experience is acceptable
Courtesy, tact, and diplomacy
Ability to coordinate information between members and loan officers in an organized fashion
Ability to listen to and comprehend member and co-worker needs
Ability to resolve member and co-worker problems efficiently and appropriately
Ability to work in a team environment, exchanging ideas and coming to consensus with individuals from other departments and geographic areas
Very good communication skills
Organizational skills
Use of standard English grammar, punctuation, and spelling in written communications
Proficiency in the use of a personal computer to include MS Word, Excel, Outlook (including organization tools such as calendar, task reminders, etc.)
Ability to use web and web-based applications
Proficiency in the use of a 10-key calculator
Keyboarding 45 wpm
Basic experience with Spectrum and Teller Advantage, Loans PQ, and Calyx Path
Understanding of governmental regulations for financial institutions
Ability to produce a high volume of accurate work in a timely manner
Critical thinking skills
Ability to clearly understand member requests by email or chat and determine the best course of action to solve issues accurately and conveniently for members
Ability to describe and sell appropriate products and services to members
Self-motivation to complete job tasks to the best of personal ability
Eagerness to learn new information in a fast-paced environment
Adaptability to apply new information as appropriate
Understanding of loan underwriting concepts and lending risks