Loan Servicing Specialist- Special Loans

Regions•Hattiesburg, MS

3d•$36,000 - $43,479•Onsite

About The Position

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing, which may include special servicing, loan workout, investor relations, and loan operations. The role reviews and validates loan documentation, reports, and systems; handles data entry; resolves inquiries and complex loan-related issues; and prepares and distributes specialized documents and reports. The specialist works under limited supervision and follows established guidelines and procedures, while supporting compliance, risk management, cybersecurity, and process improvement practices. The role includes completing equity loan modifications and processing all required updates through final completion. It requires a six-month onsite training period. After training, employees who meet performance expectations may be eligible for a flexible work schedule. The position is intended to be onsite, with regular work hours that include full days in the office three or more days a week; the manager sets the work schedule. The position is full time and eligible for overtime for hours worked over 40 per week.

Requirements

High school diploma or GED.
Two years of banking or related work experience.
Pass any assessment associated with the position.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Data entry and typing skills.
Proficiency in Microsoft Excel and Word.
Strong time management skills.
Strong written and verbal communication skills.

Nice To Haves

Knowledge of loan operations activities.

Responsibilities

Receive and review incoming work, contacting appropriate resources as needed.
Review loan documentation for accuracy.
Validate loan documentation, reports, and/or systems.
Document missing, incorrect, or incomplete documents and/or data.
Perform data entry and/or enter loans into appropriate systems.
Resolve customer or associate inquiries and communicate when applicable.
Prepare, edit, distribute, and/or correct specialized or complex documents and reports.
Research and resolve complex loan-related issues, including missing payments, disputed accounts, history requests, and general loan questions.
Work under limited supervision while following established guidelines and procedures.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements; apply disciplined change management practices.
Complete equity loan modifications and process all required updates through final completion.