Loan Servicing Specialist- Special Loans
About The Position
At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position requires a six-month onsite training period. After training, employees who meet performance expectations may be eligible for a flexible work schedule. This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Requirements
- High School Diploma or GED
- Two (2) years of banking or related work experience
- Applicants will be expected to pass any assessment associated with the position
Nice To Haves
- Knowledgeable of loan operations activities
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Data entry and typing skills
- Proficient in Microsoft Excel and Word
- Strong time management
- Strong written and verbal communication skills
Responsibilities
- Receives and reviews incoming work, contacting appropriate resources as needed
- Reviews loan documentation for accuracy
- Completes validation of loan documentation, reports, and/or systems
- Documents missing, incorrect, or incomplete documents and/or data
- Performs data entry and/or enters loans into the appropriate systems
- Resolves customer or associate inquiries as necessary and communicates when applicable
- Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
- Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
- Works under limited supervision following established guidelines and procedures
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- Complete equity loan modifications and process all required updates through final completion.
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
