Mortgage Servicing Intern

LONE STAR NATIONAL BANK • McAllen, TX

1d • Onsite

About The Position

The Mortgage Servicing Intern is responsible for providing administrative and clerical services in order to ensure effective and efficient administrative operations for the Mortgage Servicing department.

Requirements

• High school diploma or G.E.D and 6-12 months of experience in an office environment
• Ability to organize and prioritize work in order to meet deadlines
• A significant level of respect, honesty, trust and diplomacy is required, in addition to normal courtesy and tact
• Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature (these individuals may be economically and emotionally stressed at times)
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary
• Position requires the ability to sit for long periods of a time in front of a computer which may result in eye strain
• Knowledge of office administration and excellent telephone etiquette
• Ability to maintain a high level of accuracy in preparing and entering information into system
• Proficiency with personal computers and Microsoft Office Software.
• Able to develop customer relations
• Excellent and effective time management, oral and written communication, team building, problem solving, decision making, interpersonal skills
• Attention to detail and high level of accuracy
• Possess cultural awareness and sensitivity
• Ability to work flexible hours
• Demonstrate sound work ethics
• Equivalences will be considered

Nice To Haves

• Knowledge of loan collection laws and regulations preferred
• Skills should include typing 40 wpm
• Bilingual in English and Spanish is desired

Responsibilities

• Greets customers that will be closing on loan renewals, loan modifications, payment deferrals
• Logs in the system all collection conversations and mortgage servicing activities
• Assists in typing agendas for meetings
• Assists with reports for Mortgage Servicing meetings
• Files correspondence
• Orders and keeps inventory of supplies
• Assist in calls to borrowers
• Mails Mortgage Servicing correspondence to borrowers, records, and distributes all incoming mail
• Provides secretarial and administrative support to ensure effective and efficient office operations
• Compiles and maintain an up-to-date telephone directory of numbers and addresses
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Benefits

• All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function.
• All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 101-250 employees