Mortgage Servicer- Mortgage Closing and Servicing

TEG Federal Credit Union•Hopewell Junction, NY

1d•Hybrid

About The Position

As a Mortgage Servicer, you will be responsible for managing the day-to-day for loan payment processing and administration, reconciliation, escrow and insurance administration, periodic loan accounting reports, and investor servicing requirements. This role supports both residential and commercial mortgage portfolios and requires strong attention to detail, accuracy, and member service skills.

Requirements

1-3 Years of similar or related experience.
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired.
Exceptional communication, attention to detail, and problem-solving skills.
Familiarity with mortgage systems and software, in particular FICS (Mortgage Servicer).
Ability to handle sensitive information confidentially and professionally.
Excellent Microsoft Office Proficiency (Excel and Word).

Responsibilities

Maintains mortgage loan information, including payment postings, payoffs, curtailments, billing statements, and member updates.
Research and resolve payment discrepancies and assist with end-of-day and end-of-month balancing and reconciliation.
Prepare periodic loan accounting and investor reports, including Freddie Mac reporting and remittances.
Manage escrow accounts, including payment of taxes and insurance, and completion of monthly escrow analysis.
Run daily and monthly servicing reports through the servicing system and retain documentation per policy.
Answer member and internal inquiries related to payment, escrow accounts, payoffs, and loan details.
Process hazard loss claims and follow investor guidelines for disbursement.
Document hardship requests, prepare approval documents, coordinate with Collections, and follow up on repayment plans.
Service CTP, Homestyle, commercial construction, and commercial residential loans, including draw requests, inspections, and funding.
Process loan exports for investor purchases and prepare routine member correspondence.
Provide backup support for mortgage closing as needed.