Mortgage Servicing Administration Specialist I

Global Credit Union • Anchorage, AK

9d

About The Position

Provide customer service to mortgage and real estate loan borrowers by responding to various requests and providing accurate information in a timely manner.

Requirements

• High school graduate or equivalent.
• One-year experience in the mortgage loan servicing field. Real estate lending or other financial services field may be substituted.
• Ability to handle conflict resolution with borrowers and have strong letter writing abilities.
• Good communication skills with working knowledge of mortgage documents, terminology and investor/insurer requirements.
• Ability to handle all member/borrower inquiries while complying with various investor requirements.
• Direct member/borrower contact is required.
• Proficient typing, data input and calculator skills.

Responsibilities

• Prepares reconveyances on paid off real estate loans in a timely manner.
• Maintains tracking of paid in full real estate loans on PC and prepares reconveyance package for filming.
• Prepares subordination requests and documents for management review.
• Responds courteous, timely and accurately to borrower's inquiries or complaints related to real estate or mortgage loans.
• Assists and/or resolves those complaints.
• Coordinates with the mortgage servicing center to insure mortgage borrowers' issues are handled and resolved, when attempts by the borrower to resolve the matter directly with the mortgage servicing center have failed.
• Process MRMS requests to timely conclusion.
• Provides MSA switchboard relief as required.
• Provides a variety of support to MSA to include researching film, microfiche (Alltel) and copying required documents for responses to requests for subpoena's or other inquiries.
• Performs other duties as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED