Mortgage Loan Servicing Specialist I

Firstrust Bank•Horsham, PA

2d•Hybrid

About The Position

As one of the region’s foremost community banking institutions, Firstrust Bank takes pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. This is a Hybrid Position. The role involves timely and accurate completion of daily functions associated with booking new residential mortgage loans to the bank’s sub-servicer’s loan accounting system. It also supports warehouse lending by performing daily functions related to documentation and servicing.

Requirements

3 – 5 years of experience and knowledge in mortgage lending or comparable experience in an operations, accounting or finance role.
Ability to analyze multiple pieces of data and formulate a sound conclusion.
Strong interpersonal skills with ability to communicate clearly and professionally.
Strong attention to detail and problem-solving skills.
Demonstrates friendly, positive attitude, self-motivator.
Excellent customer service and client relations skills.
Above average organizational and time management skills.
Intermediate to advance knowledge of MS Office Suite.
Ability to follow procedures and multi-task with an excellent degree of versatility and flexibility.

Responsibilities

Accurately and efficiently onboard new residential mortgage loans to the appropriate loan accounting system.
Review executed loan documents for new residential mortgage loans ensuring accurate completion.
Responsible for the residential mortgage disbursement process for all portfolio loans, reporting, accounting transactions, and sub-servicer document input.
Responsible for reviewing and setting up all loan specific variable rate interest rate fields, collateral, taxes and insurance records in the proper loan accounting system.
Upload and distribute all sub-servicers daily and monthly reports through the “Move-it” site.
Works to clear up any missing documentation/issues as noted in sub-servicers exception reports within 30 days of closing.
Perform daily residential mortgage tasks related to loan closings, reporting, wire transfer processing, loan payoffs and customer communications.
Create customer files for storage in the vault. Work with FCM project team to scan and index all residential mortgage loan documents to the bank’s electronic document storage system.
Adhere to the agreed upon SLAs from third party sub-servicer for loan boarding questions and errors.
Acts as primary liaison in Firstrust’ s partnership with Mortgage Country’s loan mortgage origination process for loans identified as held for investment.
Perform all essential duties related to being the system administrator for MERS including but not limited to primary liaison with MERS, add new users, validate all loan information, review all reports, and perform monthly reconciliation of servicer MIN information.
Performs quarterly attestation of CRMS officers and annual MERS Quality Assurance plan in conjunction with MERS rules.
Participate in testing of boarding processes in loan accounting systems during annual releases and system upgrades.
Maintain a basic knowledge of the various core systems.
Assists in the development of new business for Firstrust. Is alert to expressed customers/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
Perform other duties as assigned.