Mortgage Servicing Specialist

SRP FEDERAL CREDIT UNION • North Augusta, SC

2d • $20 - $23 • Onsite

About The Position

Under the general supervision of the Mortgage Servicing Manager, this role is responsible for the servicing aspect of all Real Estate Mortgage loans and Home Equity Lines of Credit. This includes managing escrow records for Homeowners Insurance and Flood Insurance, processing disbursements, and performing HMDA Edit Checks. The specialist will also provide member service for mortgage servicing inquiries, promote Credit Union services, and ensure compliance with all Credit Union policies, including the Bank Secrecy Act, the Patriot Act, and OFAC Policies. The role may involve serving as back-up for other specialists and staying informed about real estate market and industry changes. There are no direct supervisory responsibilities for this position.

Requirements

• High School diploma or equivalent.
• 4 years of related mortgage experience required.
• Knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Internet Explorer software.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Excellent organizational, verbal, and written communication skills.
• Strong problem-solving and decision-making skills.
• Member- and mission-focused, with a passion for innovation and community impact.
• Knowledge of mortgage guidelines for mortgage servicing as well as applicable laws and regulations related to lending.
• High level of initiative, creativity, and follow-through.
• Ability to multitask.

Nice To Haves

• 3 years of related mortgage experience preferred.
• Experience with Encompass Banker and FICS Mortgage Servicer systems and Symitar preferred.

Responsibilities

• Selling and cross-selling Credit Union services to current and potential members using a member benefit-based approach.
• Fully complying with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
• Providing Member service for Mortgage Servicing inquiries from both external Members and internal staff, via telephone, email or other forms of correspondence.
• Maintaining Homeowners Insurance escrow records and processing disbursements for payments of HOI.
• Maintaining Flood Insurance escrow records and processing disbursements for payments of Flood insurance.
• Processing HMDA Edit Checks for all new loans originated and denied loans.
• Serving as back-up for other specialists within the Mortgage Servicing team.
• Keeping abreast of real estate market and industry operations changes.
• Performing other tasks as assigned by appropriate line supervision.

Benefits

• Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED