Mortgage Servicing Specialist

Embers Credit Union•Marquette, MI

6d•Onsite

About The Position

As a Mortgage Servicing Specialist at Embers, you’ll be responsible for performing mortgage loan support services including assisting members with questions, processing payments and adjustments, disbursing insurance funds, and completing basic accounting and clerical duties. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records. Assists or refers members as necessary.

Requirements

High school diploma or equivalent.
General understanding of mortgage loans, including conventional loans.
Knowledge of related requirements, procedures, and underwriting criteria.
Basic understanding of accounting.
Two years of varied office experience.
Good verbal and public relations skills.
Strong typing abilities.
Good basic math skills.
Well organized.
High level of attention to detail.
Excellent communication skills.
Professional appearance, dress, and attitude.

Responsibilities

Performs mortgage loan support activities.
Answers member questions regarding mortgage loans, payments, balances, and insurance requirements.
Processes payments from tellers including loan payoffs and adjustments.
Processes mail payments.
Completes investor reporting requirements.
Records account data and disbursement of funds to investors.
Receives Hazard Insurance declarations and premium bills. Sets up new files and disburses insurance premiums as scheduled.
Resolves (or refers) requests and problems promptly and courteously.
Keeps members properly informed of Credit Union policies and procedures.
Maintains and conveys the Credit Union's professional reputation.
Assists and supports area and all Credit Union personnel as needed.
Completes reports and records promptly and accurately.
Maintains departmental files.
Attends meetings as required.
Keeps management informed of area activities and of any significant problems.
Performs miscellaneous clerical and secretarial functions as needed.
Ensures that the work area is clean, secure, and well maintained.