Mortgage Retail Sales Consultant (SAFE)

Wells Fargo•Bensalem Township, PA

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant to solicit residential mortgage business, produce compliant, high-quality loans, and provide excellent customer service. The role develops relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources; maintains visibility for Wells Fargo Home Mortgage in the marketplace; and stays informed about mortgage industry trends and developments in the assigned market. The consultant presents recommendations for loan production and exercises some independent judgment while learning and following applicable functional policies, procedures, compliance requirements, and loan-generation practices. The role includes receiving customer applications, quoting rates and points, completing follow-up and registration lock-in activities, analyzing customer needs, and offering appropriate mortgage products. The consultant reviews low- to moderately complex financial and credit information, matches customer needs with suitable loan programs and risk levels, and informs prospective and existing customers about programs, rates, policies, underwriting requirements, and loan procedures. Timely, proactive customer communication and ongoing Wells Fargo training are expected. This SAFE position involves customer contact and may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment is contingent on meeting applicable SAFE Mortgage Licensing Act and Regulation Z Loan Originator requirements, including registration, background and financial responsibility standards, and ongoing regulatory requirements. Compensation for this non-exempt role includes hourly base pay at or above applicable minimum wage and the opportunity to earn additional commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
SAFE registration is required at the time of employment; Wells Fargo will initiate the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and comply with related Wells Fargo policies.
Meet applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Responsibilities

Solicit residential mortgage business from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adhering to applicable policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration lock-in.
Analyze client needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate and make sound risk decisions.