Mortgage Retail Sales Consultant (SAFE)

Wells Fargo•Bear, DE

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgages from multiple sources, produces compliant, high-quality loans, and provides excellent customer service. It builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources while maintaining visibility for Wells Fargo Home Mortgage and staying informed about mortgage industry trends in the assigned market. The consultant presents loan-production recommendations and exercises some independent judgment while learning and adhering to functional policies, procedures, and compliance requirements. Responsibilities include understanding appraisals, title reports, and real estate transactions; receiving applications; quoting rates and points; completing follow-up and rate-lock activities; analyzing customer needs and financial and credit information; and matching customers to appropriate mortgage programs and risk levels. The role also informs prospective and existing customers about programs, rates, policies, underwriting requirements, and loan procedures, while maintaining timely, proactive communication and high client satisfaction. Employees are expected to pursue Wells Fargo training to develop product, policy, procedure, and underwriting knowledge. This is a SAFE position involving customer contact and duties that may include offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment requires SAFE registration and compliance with applicable S.A.F.E. Mortgage Licensing Act and Regulation Z Loan Originator requirements, including applicable background and ongoing regulatory standards.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration is required at the time of employment; Wells Fargo will initiate the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Experience with retail residential mortgage and purchase fundings over the past 12 months referred primarily from established, local, or external sources.
Experience educating clients on various mortgage programs.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Bilingual speaking proficiency in Spanish and English.
Customer service experience.

Responsibilities

Solicit residential mortgages from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while adhering to relevant policies, procedures, and compliance requirements.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities associated with registration and rate lock-in.
Analyze customer needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and risk level.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training offerings to increase knowledge of products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.
Follow applicable Wells Fargo risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.