Mortgage Retail Sales Consultant (SAFE)

Wells Fargo Bank•Baltimore, MD

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant to solicit residential mortgage business, produce compliant, high-quality loans, and provide excellent customer service. The role builds and maintains relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional referral sources. It also promotes Wells Fargo Home Mortgage in the assigned market and keeps current on mortgage industry trends and developments. The consultant receives customer applications, quotes rates and points, completes follow-up and registration lock-in activities, and analyzes customer needs to recommend appropriate mortgage products and loan programs. The role reviews low- to moderately complex financial and credit data, considers risk, and explains Wells Fargo programs, rates, policies, underwriting requirements, and loan procedures. It requires timely, proactive customer communication and adherence to applicable policies, procedures, compliance requirements, and regulatory standards. This SAFE position involves customer contact and may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment is contingent on meeting SAFE Mortgage Licensing Act and related requirements, including acceptable background investigation results. The position requires SAFE registration and compliance with Loan Originator qualification requirements. Compensation includes an hourly base rate meeting or exceeding applicable minimum wage requirements, with the opportunity to earn additional commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
SAFE registration is required at the time of employment; Wells Fargo initiates the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ongoing employment is contingent on meeting SAFE Mortgage Licensing Act requirements, including acceptable background investigation results.

Responsibilities

Solicit residential mortgage applications from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and adhering to applicable policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration lock-in.
Analyze and offer mortgage loan products based on client needs.
Review and analyze low- to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, background, and ongoing regulatory requirements.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.