Mortgage Retail Sales Consultant (SAFE)

Wells Fargo Bank•Chesterfield, VA

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role solicits residential mortgages from various sources, produces compliant, high-quality loans, and provides excellent customer service. The consultant builds and maintains professional relationships and visibility in the mortgage marketplace, stays informed about industry trends, and develops knowledge of mortgage products, policies, procedures, compliance requirements, and underwriting requirements. The position involves receiving customer applications, quoting rates and points, completing registration and lock-in follow-up, and analyzing client needs to recommend appropriate mortgage products and loan programs. The consultant reviews low- to moderately complex financial and credit data, explains programs and requirements to prospective and existing customers, and maintains timely, proactive communication and a high standard of client satisfaction. This SAFE position includes customer contact and may involve offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment requires SAFE registration, compliance with the S.A.F.E. Mortgage Licensing Act and related regulations, and meeting Loan Originator qualification requirements under Regulation Z. Ongoing employment is contingent on meeting regulatory requirements and acceptable background investigation results. Reliable transportation is required, and the position may require nights, weekends, and/or holidays as needed or scheduled. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Eligible employees may receive Wells Fargo benefits.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration is required at the time of employment.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Experience with retail residential mortgage, including purchase fundings over the past 12 months referred primarily from established local or external sources.
Experience educating clients on various mortgage programs.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Bilingual speaking proficiency in Spanish and English.
Customer service experience.

Responsibilities

Solicit residential mortgage applications from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and adhering to applicable policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, complete registration and lock-in follow-up activities, and analyze and offer mortgage products based on client needs.
Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and loan quality through timely, proactive communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration and Loan Originator qualification requirements and comply with applicable regulatory and company requirements.