Mortgage Retail Sales Consultant (SAFE)

Wells Fargo•Fredericksburg, VA

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgages from various sources, produces compliant, high-quality loans, and delivers excellent customer service. The consultant builds professional referral relationships, maintains visibility for Wells Fargo Home Mortgage in the assigned market, and stays informed about mortgage industry trends and developments. The position involves receiving customer applications, quoting rates and points, completing registration and lock-in follow-up, analyzing customer needs and financial and credit information, and recommending appropriate mortgage products and risk levels. The consultant explains mortgage programs, rates, policies, underwriting requirements, and procedures to prospective and existing customers, while maintaining timely and proactive communication. The role requires adherence to company policies, procedures, compliance requirements, and SAFE and Loan Originator regulations. Ongoing employment is contingent on satisfying applicable registration, screening, and regulatory requirements.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration is required at the time of employment; Wells Fargo initiates the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and related Wells Fargo policies, including applicable financial responsibility, character, financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Experience with retail residential mortgage, including purchase fundings over the past 12 months referred primarily from established local or external sources.
Experience educating clients on various mortgage programs.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Bilingual speaking proficiency in Spanish and English.
Customer service experience.

Responsibilities

Solicit residential mortgages from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to policies, procedures, compliance requirements, and loan generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete registration and lock-in follow-up activities.
Analyze client needs and offer mortgage loan products; review low- to moderately complex financial and credit data and match customer needs with an appropriate loan program and risk level.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration and Loan Originator qualification and regulatory requirements.
Maintain reliable transportation and work nights, weekends, and/or holidays as needed or scheduled.
Follow applicable risk programs, Wells Fargo policies and procedures, risk and compliance obligations, and escalation and remediation requirements.