Mortgage Retail Sales Consultant (SAFE)

Wells Fargo & Company•Chesapeake, VA

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role solicits residential mortgages from multiple sources, produces compliant, high-quality loans, and provides excellent customer service. The consultant builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other sources while maintaining visibility for Wells Fargo Home Mortgage and staying informed about mortgage industry developments in the assigned market. The role receives customer applications, quotes rates and points, completes follow-up activities related to registration lock-in, and analyzes and offers mortgage products based on client needs. It reviews low- to moderately complex financial and credit data, matches customer needs with appropriate loan programs and risk levels, and explains Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and procedures. The consultant maintains proactive customer communication and pursues training to improve knowledge of company products, policies, procedures, and underwriting requirements. This SAFE position involves customer contact and may include offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment requires SAFE registration and compliance with the S.A.F.E. Mortgage Licensing Act, Regulation Z Loan Originator requirements, and applicable ongoing regulatory standards. Reliable transportation is required, and the role may require work at night, on weekends, or on holidays as needed or scheduled. Compensation includes an hourly base rate meeting or exceeding applicable minimum wage requirements, with the opportunity to earn additional commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration is required at the time of employment; Wells Fargo initiates the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Experience with retail residential mortgage, including purchase fundings over the past 12 months referred primarily from established local or external sources.
Experience educating clients on various mortgage programs.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Bilingual speaking proficiency in Spanish and English.
Customer service experience.

Responsibilities

Solicit residential mortgages from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to functional-area policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, complete follow-up activities related to registration lock-in, and analyze and offer mortgage loan products based on client needs.
Review and analyze low- to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.
Follow applicable Wells Fargo risk, compliance, and policy requirements, and escalate and remediate issues as appropriate.