Mortgage Retail Sales Consultant (SAFE)

Wells Fargo & Company•Mason City, IA

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgages from a variety of sources, produces compliant, high-quality loans, and provides excellent customer service. The consultant builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources, while maintaining visibility for Wells Fargo Home Mortgage and staying informed about mortgage industry trends in the assigned market. The consultant receives customer applications, quotes rates and points, follows up on registration and lock-in activities, and analyzes and recommends loan products suited to client needs. The role involves reviewing low- to moderately complex financial and credit information, explaining mortgage programs and requirements, and maintaining proactive, timely customer communication. The consultant is expected to develop knowledge of company products, policies, procedures, and underwriting requirements through training, and to follow applicable compliance and risk requirements. This is a SAFE position involving customer contact and duties that may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment is contingent on meeting SAFE Mortgage Licensing Act and related regulatory requirements, including acceptable background investigation results. The role requires SAFE registration at employment and satisfaction of Loan Originator qualification requirements. Physical and scheduling expectations include lifting more than 20 pounds, reliable transportation, and availability to work nights, weekends, and/or holidays as needed or scheduled. Compensation includes an hourly base rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration at the time of employment.
Meet applicable Loan Originator financial responsibility, character, general financial fitness, and criminal background standards.
Ability to lift more than 20 pounds.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Customer service experience.

Responsibilities

Solicit residential mortgage business from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to applicable policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and lock-in.
Analyze and offer mortgage loan products based on client needs.
Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.