Mortgage Origination Processor

Town and Country Credit Union•Fargo, ND

47d•$20 - $33

About The Position

Town & Country Credit Union is seeking a Mortgage Processor to guide residential mortgage loans from application through final approval and closing. The role works closely with Loan Officers, Underwriters, Closing staff, borrowers, Realtors, and other partners to keep loan files complete, accurate, compliant, and moving forward on schedule. It suits someone who enjoys a fast-paced, detail-driven environment and wants to help members achieve their homeownership goals. The Mortgage Processor manages assigned applications, gathers and reviews borrower and third-party documentation, prepares files for underwriting, monitors loan milestones and deadlines, and coordinates the collection of documentation to clear approval and closing conditions. The role also communicates loan status, helps resolve processing issues, maintains knowledge of available mortgage products and applicable requirements, and may support processing procedures and training materials. Cross-training in Mortgage Loan Closing and/or Post-Closing may be provided for backup coverage.

Requirements

Education equivalent to a high school diploma.
Strong attention to detail and commitment to accuracy.
Excellent organizational and time-management skills, including the ability to manage multiple loans and deadlines.
Strong verbal and written communication skills and ability to work effectively with a variety of people.
Ability to identify discrepancies, solve problems, exercise sound judgment, and know when to escalate an issue.
Comfort with computers and ability to learn mortgage loan origination systems such as Encompass.
Ability to maintain confidentiality and appropriately handle sensitive member and financial information.
Team-oriented attitude and commitment to providing an exceptional member experience.

Nice To Haves

At least one year of experience working in a financial institution; mortgage lending or mortgage processing experience is strongly preferred. Equivalent directly related mortgage experience may be considered.
Working knowledge of mortgage lending principles, terminology, documentation, and processes.

Responsibilities

Manage assigned residential mortgage applications from application through underwriting, final approval, and closing.
Collect, order, review, and verify borrower and third-party documentation, including credit information, appraisals, title work, and income and asset verification.
Follow up with borrowers, third parties, and internal team members to obtain outstanding information and documentation within established timelines.
Review loan files for completeness, accuracy, and compliance with Credit Union, investor, agency, and loan program requirements before submitting them to Underwriting.
Calculate and review qualifying ratios, verify AUS findings, identify potential issues, and ensure loan information is accurately reflected in Encompass.
Obtain and organize documentation needed to satisfy Prior to Final Approval and Prior to Closing conditions, coordinating with Underwriting as needed.
Monitor assigned loans, anticipate milestones, track deadlines, and communicate proactively about potential delays or outstanding items.
Provide timely loan status and documentation updates to Loan Officers, borrowers, Realtors, Underwriters, Closing staff, and other parties as appropriate.
Identify documentation, qualification, or processing issues and help coordinate solutions to keep loans moving toward timely closing.
Maintain working knowledge of the Credit Union’s mortgage loan programs and products and applicable investor and agency requirements.
Assist with mortgage processing procedures and training materials.
May cross-train in Mortgage Loan Closing and/or Post-Closing to provide backup coverage when needed.