Mortgage Origination - Customer Service Representative

Leidos•Indianapolis, IN

1d•Onsite

About The Position

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Requirements

High School diploma or General Educational Development (GED) certificate.
Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
Minimum of 1 year of contact center experience or telephone customer service experience.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
The ability to navigate multiple computer systems and applications and utilize search tools.
Excellent time management skills and dependability.
Strong written and verbal communication skills, including telephone etiquette.
Keyboarding proficiency of at least 40 words per minute.

Nice To Haves

FHA Knowledge/background.
Contact Center experience (Omnichannel).

Responsibilities

Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
Follow standard operating procedures for various topics, systems, and contact channels.
Document all of your contacts in a database.
Keep up to date on FHA mortgage processes and procedures.

Benefits

Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
Health and Wellness programs
Income Protection
Paid Leave and Retirement