Customer Service Representative – Mortgage Servicing
About The Position
Our team is committed to empowering homeowners and delivering service that exceeds expectations. We combine innovative tools with a customer-first approach to support homeowners across the country. We foster a culture of collaboration, accountability, and continuous improvement-and we're looking for professionals who are excited to make a meaningful impact. Are you an experienced Customer Service professional motivated by delivering high-quality support in a fast-paced environment? We are seeking a confident and empathetic individual to assist homeowners with mortgage-related inquiries, issues, and solutions. This role plays a key part in maintaining customer satisfaction and promoting our core values of empowerment and service excellence. Our next training class begins June 8, 2026.
Requirements
- High school diploma or equivalent
- Minimum of 2 years of call center or customer service experience (financial services or mortgage experience preferred)
- Strong verbal and written communication skills
- Proven ability to manage high call volumes while maintaining accuracy and professionalism
- Excellent attention to detail and organizational skills
- Strong problem-solving ability with a focus on resolution and customer satisfaction
Nice To Haves
- Basic understanding of mortgage servicing concepts (escrow, taxes, payments)
Responsibilities
- Handle inbound and outbound calls in a high-volume call center environment
- Assist homeowners with routine and complex mortgage servicing inquiries
- Explain processes related to escrow, taxes, and payment applications clearly and professionally
- Utilize advanced telephony systems to manage and track customer interactions
- Accurately document all customer communications in internal platforms
- Resolve inquiries using sound judgment, data analysis, and established procedures
- Identify root causes of issues and provide effective solutions
- Meet or exceed individual and team performance metrics
- Escalate issues when appropriate and follow through to resolution
- Represent the company by delivering service aligned with brand values and standards
Benefits
- Ongoing training and career development opportunities
- Competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
