Mortgage Customer Service Representative

TEKsystems • Chandler, AZ

1d • Onsite

About The Position

The Mortgage Customer Service Representative will handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing. This role also involves conducting outbound calls using an auto-dialer to remind borrowers of payments (not collections), providing website assistance, processing payoffs, and referring eligible customers for refinancing. The representative will be responsible for escalating calls appropriately, meeting performance metrics, and using internal servicing software while contributing feedback for platform improvement. This is a contract-to-hire position.

Requirements

• 1+ years of call center experience OR Finance/Banking/Mortgage background
• High school diploma or GED
• Strong reliability and attendance

Responsibilities

• Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
• Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections
• Provide website assistance, process payoffs, and refer eligible customers for refinancing
• Escalate calls appropriately and meet performance metrics
• Use internal servicing software and contribute feedback to improve the platform

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees