Customer Service Representative Customer Service Representative
About The Position
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304. Join our team as a Customer Service Representative supporting one of the largest providers in the U.S. for military service members and their families. You will play a crucial role in resolving customer issues and managing their financial needs through inbound calls. As a Customer Service Representative at Foundever, you'll thrive by utilizing your compassion and communication skills to assist customers with their financial services. With our paid training and comprehensive benefits, you'll be well-equipped to prioritize your financial, physical, and mental well-being, giving you a true sense of purpose in your work. At Foundever, we’re passionate about investing in our agents and supporting you in achieving your career goals. You’ll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let’s embark on this career journey together!
Requirements
- Must be at least 18 years old to apply.
- High School Diploma or GED equivalent is required.
- Must have open availability during our hours of operation – flexibility is key!
- This position requires you to be on-onsite.
- Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304
- Ability to navigate system tools to search for answers & information
- Strong skills in delivering exceptional service.
- Consistent dependability and responsibility.
- Ability to assess situations and develop empathetic solutions.
- A personal drive to serve others with compassion.
- Strong organizational abilities are crucial for success in this role.
- Ability to independently study and successfully pass the paid training provided by Foundever.
Nice To Haves
- 6 months to 1 year of relevant work experience to hit the ground running!
Responsibilities
- Resolving customer issues
- Managing customer financial needs through inbound calls
Benefits
- Competitive Pay: Start at $17-$18/hour!
- Paid Training: Enjoy 100% free professional training.
- Full-Time Hours: 40+ hours/week, with weekends as needed.
- Retirement Plan: 401(k) with company matching.
- Health Benefits: Medical, Dental, Vision, and Wellness Benefits.
- EAP Support: Access our Employee Assistance Program for added support.
- Paid Time Off: Recharge with generous PTO
- Employee Discounts: Great savings on various products and services!
- Referral Bonuses: Earn money for referring friends!
- Career Growth: 84% of managers promoted from within.
- Bonus Opportunities: Unlock extra earning through bonus programs!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
