Customer Service Representative

Alpine Intel•Charlotte, NC

12d•Onsite

About The Position

The primary responsibility for a Customer Service Representative is to provide the highest level of service and support to Alpine Intel and HMI customers. The Customer Service Representative is the voice of our company and fields a high number of inbound calls from insurance adjusters, policy holders, and field technicians. With these calls, our representatives problem solve and handle a variety of situations. Representatives enter assignment information, gather additional details, and confirm that information with the correct parties. Representatives have a firm understanding of the company's service offerings and guide customers to the correct service based on their needs.

Requirements

Must have superior customer service skills
Excellent written and verbal communication skills
Must be detail oriented
Ability to apply critical-thinking, problem-solving, and decision-making in order to prioritize workload and proactively prevent problems
Must have excellent computer skills
Must be adaptable with the aptitude and willingness to learn new skills and techniques.
Must be well organized with the ability to handle multiple tasks simultaneously
Must be team oriented and enjoy service-oriented work.
Demonstrate adaptability and flexibility, and perform additional tasks as needed.
Must conduct business in an honest and ethical fashion at all times.

Responsibilities

Handle a high volume of calls in a fast paced environment.
Coordinate assessments daily with providers and end-users.
Work on all assigned claims until completed.
Be detailed in all notations to properly communicate to the team.
Interface with insurance adjusters to provide regular updates on assessment progress.
Produce a timely turn-around-time per claim to ensure absolute customer satisfaction.
Field end-user customer service escalations, as required.
Build and maintain relationships with the assessing technicians.
Perform other duties as assigned.