Mortgage Loan Servicing Representative

Ent Credit Union•Colorado Springs, CO

11h•$19 - $21

About The Position

The Mortgage Loan Servicing Representative's role is to provide member service to members with first mortgage active and paid in full loans. This position is responsible for responding to and completing member requests in accordance with Federal National Mortgage Association (FNMA, aka 'Fannie Mae'), Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.

Requirements

High School Diploma/G.E.D. or equivalent required
6+ months in customer service environment.
Ability to quickly learn and master basic concepts relevant to mortgage lending required.
Ability to comprehend mortgage documents such as purchase contracts and appraisals
Independently prioritize and manage workload
Organizational skills for multi-tasking
Detailed oriented
Flexibility and willingness to take on other tasks
Ability to adapt in an ever-changing environment
Display positive, professional demeanor
Self-motivated to work independently with little supervision
Initiative to meet and/or exceed job standards
Effective verbal and written communication skills
Computer skills to include Microsoft Word and Excel
Analytical and mathematical skills
Type a minimum of 30 wpm
Bondable.

Nice To Haves

Previous financial services and/or call center experience preferred.
Previous exposure to, or basic understanding of, mortgage loan terminology, regulations, products, processes and services strongly preferred

Responsibilities

Complete and respond to member requests either in person or through electronic mediums.
Answer member questions; perform various monetary transactions and loan file maintenance related to the member's first mortgage loan in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
Utilize and update the database to assign and document completion of incoming requests received by mail, fax, and email to the appropriate team and/or individual.
Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.