Mortgage Loan Servicing Specialist

Lima One Capital•Greenville, SC

20h•Onsite

About The Position

Lima One Capital is offering an opportunity to join the nation’s premier lender for real estate investors! We are searching for a Mortgage Servicing Specialist who possesses strong values, a great work ethic, attention to detail, assertiveness, and confidence. The new hire will work within the servicing department of the company.

Requirements

Proficient in Microsoft Excel
Excellent communication and customer service skills
Ability to work under minimum supervision and manage tight deadlines
Prioritization and multitasking
Problem solving and critical thinking

Nice To Haves

Loan servicing industry experience is preferred but not required
Bachelor’s Degree (preferred)

Responsibilities

Communicate with customers and internal partners regarding general mortgage servicing questions to include, but are not limited to: monthly billing, escrow (tax/insurance), customer portal, payoff, etc. to deliver the highest level of customer service utilizing phone and digital communications.
Proactively reach out to new and existing customers to establish rapport and discuss loan terms and characteristics.
Analyze and qualitatively review loan documents, account histories, balances/ ledgers, that include, but are not limited to: escrow analyses, financial statements, tax forms, credit reports, and appraisals, to advise the most appropriate solution for the customer.
Monitor payment delinquency and engage in challenging consultations, asking direct and targeted questions to ensure continued loan performance.
Monitor maturing loans and proactively partner with customers to achieve timely exits via payoff, refinance, or offering extension solutions.
Gain and maintain proficiency in our loan servicing software, as well as any systems that may be implemented in the future.
Maintain detailed records, inclusive of: Contact attempts/correspondence, account updates, maturity evaluation documentation, etc.
Analyze and report to management on overall portfolio performance, KPI’s, and risk metrics.
Perform other duties or projects as assigned.

Benefits

Medical, Dental and Vision Insurance
Life Insurance, Short-Term Disability, and Long-Term Disability
Hospitalization and Accidental Insurance
Flexible Spending Accounts – Health and Dependent Care
Health Savings Account
Safe Harbor 401K with company match
Growing Families Support (including paid parental leave, infertility support and assistance, childcare reimbursement, and elder care)
Pet Insurance
12 paid time off days and 5 sick days
12 paid holidays
continuous learning opportunities
dedicated mentorship
chance to refine your skills and advance your career
parking is paid for