Loan Servicing Specialist
About The Position
The Loan Servicing Specialist is responsible for a variety of duties related to loan servicing, including processing payments, performing account maintenance, tracking collateral, handling credit disputes, and ensuring compliance with all applicable rules and regulations. This role requires exceptional service skills to respond to inquiries from internal staff, members, and third-party partners. The specialist will also assist loan officers, managers, and supervisors with various tasks and projects, and support audits by providing documentation and responding to inquiries. Cross-training is expected to support multiple servicing functions and ensure adequate coverage. Maintaining required reporting, balancing, and quality control reviews, including GL and month-end reconciliations, is also a key responsibility. Additional duties may be assigned.
Requirements
- Working knowledge of real estate and consumer loan servicing processes, including collateral perfection, loan documentation, closing/funding, CPI add-ons/refunds, GAP refunds, debt protection claims, and total loss/LOG processing.
- Ability to identify process improvements and provide clear, actionable recommendations.
- Strong ability to follow established procedures to ensure accuracy, consistency, and compliance.
- Sound decision-making skills with the judgment to escalate issues to higher-level management when appropriate.
- Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy.
- Strong customer service skills with the ability to support members, internal teams, and third-party partners professionally and effectively.
- Ability to motivate, influence, and build cooperation with others using diplomacy and trust.
- Strong understanding of regulatory requirements and the ability to adhere to all applicable rules, laws, and internal policies.
- Ability to maintain required reporting, balancing, and quality control reviews.
- Above-average computer proficiency, including the use of Microsoft applications, Symitar, Synergy, CenterPoint, Salesforce, and other lending/servicing systems.
- Ability to support leadership by carrying out assigned duties, projects, and departmental initiatives.
- 1+ year in financial services, banking, or lending experience.
Nice To Haves
- Associate degree or equivalent experience preferred.
- Demonstrated proficiency with Microsoft applications and lending/servicing systems such as Symitar, Synergy, CenterPoint, or Salesforce is preferred.
Responsibilities
- Effectively use software including Microsoft applications, Symitar, Synergy, CenterPoint, Salesforce, and other lending/servicing systems.
- Process loan payments accurately and in a timely manner.
- Perform account maintenance, including lien releases, loan modifications, due date and rate changes, escrow analysis and disbursements, and preparation of payoff statements.
- Track collateral to ensure properties and assets maintain proper insurance coverage and lien perfection.
- Handle credit disputes in accordance with regulatory and internal requirements.
- Ensures compliance with all current and pending applicable rules, laws and regulations.
- Provide exceptional service by responding to inquiries from internal staff, members, and third-party partners.
- Assist loan officers, managers, and supervisors with titling, servicing needs, and assigned projects.
- Assist with internal and external audits by providing requested documentation and responding to inquiries.
- Participate in cross-training to support multiple servicing functions and ensure adequate coverage.
- Maintain required reporting, balancing, and quality control reviews, including GL and month-end reconciliations.
- Additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
