Mortgage Loan Servicing Processor

Bank Five Nine•Oconomowoc, WI

6h•Onsite

About The Position

As a Mortgage Loan Servicing Processor, you’ll play a key role in supporting our Mortgage Loan Operations team by ensuring loan servicing activities are accurate, timely, and compliant. Your work helps keep loan accounts running smoothly from boarding through payoff while supporting both internal teams and our customers. If you’re detail-oriented, highly organized, and enjoy working behind the scenes to keep complex processes on track, this is a great opportunity to grow your career in mortgage operations.

Requirements

High school diploma or GED
At least one year of experience in a banking environment
Proficiency with Microsoft Word and Excel
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a deadline-driven environment

Nice To Haves

Experience in mortgage or consumer loan servicing or operations
Familiarity with loan systems
Comfort working with detailed data and regulatory requirements
Strong problem-solving skills and a proactive approach
A collaborative team player with problem-solving skills

Responsibilities

Board and maintain retail mortgage and consumer loans in the servicing system
Review loan data for accuracy and make corrections as needed
Process payoff requests, funds, and satisfactions of mortgage
Maintain escrow accounts and support disbursements and analysis
Monitor and maintain insurance requirements, including home, flood, and vehicle coverage
Process and track insurance changes, cancellations, and required communications
Image and organize loan documentation within internal systems
Support loan disbursements and daily processing activities
Research and resolve payment discrepancies and non-posted transactions
Update loan account information and support automated payment setup
Provide responsive service to internal teams and customers via phone and email
Assist with additional servicing tasks, reporting, and compliance activities as needed