Loan Servicing Representative
HOMEBANK•Palmyra, MO
•Onsite
About The Position
We are seeking a detail-oriented and customer-focused Loan Servicing Representative to join our team at the Palmyra facility. This full-time position offers a consistent Monday-Friday, 40 hour per week work schedule, providing key support for loan operations and customer service. THIS POSITION REQUIRES WORKING IN PERSON - NOT REMOTE.
Requirements
- Excellent customer service and communication skills.
- High school diploma or equivalent.
- Working knowledge of banking laws, regulations, and internal policies.
- Proficiency in Microsoft Word, Excel, and web-based applications (data entry, email, etc.).
Nice To Haves
- Previous loan department experience preferred.
Responsibilities
- Operate and reconcile a cash drawer.
- Process loan payments, line of credit advances, deposits, withdrawals, and cash checks.
- Handle funding tickets for new and renewed loans.
- Take and respond to loan servicing phone calls and emails.
- Provide backup support for processing daily reports (Premier Notices, Right to Cure Notices, Activity Posted, Payoffs).
- Handle RMS letters (Mortgage Past Due).
- Process payoff requests.
- Process vehicle lien releases.
- Maintain address changes.
- Order coupon books and assist loan servicing and production staff as needed.
- Support loan officers with administrative tasks.
- Assist with opening and processing insurance mail, sending escrow insurance documentation to the appropriate personnel.
- Assist with tracking insurance correspondence, barcode and scan documents, and communicate with insurance companies when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
