Mortgage & Loan Processor

Ascend Bank•Wallingford, CT

23h•$22 - $31

About The Position

The Mortgage Loan Processor manages residential mortgage and consumer loan files from application through closing. The role ensures that documentation is accurate, complete, and compliant with regulatory and investor guidelines while supporting a smooth and timely loan approval process. The position requires compliance with mortgage regulatory requirements and Ascend Bank’s related compliance policies, including acceptable background check results. Successful candidates must also meet ongoing regulatory requirements, including additional screening and required reporting of certain incidents. The role calls for digital literacy, including the ability to use data, information, and communication technologies to find, evaluate, create, and communicate information. Areas include information, data, and content; teaching, learning, and self-development; communication, collaboration, and participation; digital identity, safety, and security; technical proficiency with all bank products; awareness and interest in new technology; and creation, innovation, and research. Performance indicators include file accuracy and completeness, turnaround time from application to submission, condition-clearing efficiency, on-time closings, and client satisfaction. Compensation is based on market pay structures and factors such as business considerations, local market conditions, internal equity, and candidate qualifications. The stated wage range is $21.60–$30.86. Benefits include medical, dental, and vision insurance, a 401(k) with employer match, paid time off, paid holidays, and other fringe benefits. Benefit entitlements are governed by plan documents and may be changed at the Company’s discretion.

Requirements

A two-year college degree or completion of a specialized course of study at a business or trade school.
Three or more years of mortgage processing experience is preferred.
Strong knowledge of conventional, FHA, VA, and USDA mortgage lending guidelines.
Familiarity with loan origination systems.
Understanding of compliance regulations and documentation standards.
Strong attention to detail and organizational skills.
Ability to manage multiple loans and deadlines simultaneously.
Effective communication and interpersonal skills.
Problem-solving and critical-thinking abilities.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to work in a fast-paced, deadline-driven environment.
Ability to calculate income, including W-2, self-employed, commission, and rental income.
Understanding of credit analysis and debt-to-income calculations.
Compliance with mortgage regulatory requirements and Ascend Bank compliance policies, including acceptable background check results and ongoing screening and reporting requirements.

Nice To Haves

Three or more years of mortgage processing experience.

Responsibilities

Review loan applications and supporting documentation for completeness and accuracy.
Collect, verify, and analyze borrower income, asset, credit, and employment documents.
Order and review third-party services, including appraisals, title, and flood certifications.
Ensure compliance with federal, state, and investor guidelines, including TRID and RESPA.
Submit complete loan packages to underwriting and address conditions in a timely manner.
Communicate with loan officers, underwriters, closers, and borrowers to obtain required information.
Monitor the loan pipeline to meet processing and closing deadlines.
Prepare and maintain accurate loan files in the loan origination system (LOS).
Identify and resolve issues that may delay loan approval or closing.
Provide exceptional customer service throughout the loan process.