Mortgage Loan Processor

Bank of Tennessee•, TN

About The Position

As a Mortgage Loan Processor, you are responsible for processing, administering, and closing mortgage and real estate loans. This includes verifying the accuracy and completeness of loan documentation, setting up new accounts, and maintaining loan records and files. As a representative of the Bank, you are expected to present a positive and professional image at all times. The position handles loan files through the processing pipeline, coordinates with borrowers, vendors, the Production Sales Team, and underwriters, and helps ensure timely, efficient, and compliant loan processing. The role requires staying current on agency guidelines, internal procedures, and company policies, including applicable Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. The employee may also be assigned other duties considered reasonable and beneficial by management.

Requirements

High school diploma or equivalent.
Two to four years of prior related experience.
Must reside within the Bank's footprint of Tennessee, Virginia, North Carolina, and Kentucky.
Professional demeanor.
Current knowledge of real estate law and procedure.
Strong organizational skills.
Self-motivated and results-driven.
Continuously customer-service-focused.
Excellent communication skills.
Ability to multitask in a fast-paced environment.
Extensive follow-up skills.
Ability to adjust to a fast-paced, multi-demand, and changing work environment.
Advanced knowledge of Excel, Word, and Windows-based applications.
Strong analytical skills.
Ability to communicate effectively with customers, vendors, management, and employees.
Ability to accurately gather and process verbal and written information and prepare or inspect documents.
Good manual dexterity for frequent use of common office equipment.

Responsibilities

Handle the loan pipeline and ensure an efficient and compliant flow throughout the loan process.
Manage multiple loan files, collect and record customer information, and ensure timely mortgage processing.
Stay up to date on agency guidelines, internal underwriting and processing procedures, and Company policies.
Work and communicate with the Production Sales Team to support high-quality internal and external service.
Acquire property and loan documentation, including verification of employment, evidence of insurance, payoffs, tax transcripts, credit supplements, condominium questionnaires, subordination requests, and title work.
Work with underwriters to address questions about loan conditions.
Follow up with borrowers and vendors to obtain requested documentation promptly.
Maintain compliance with regulations and bank policies and procedures, including BSA and OFAC requirements.
Support, uphold, and model the organization’s core values and standards.
Complete other duties assigned by management that are reasonable and beneficial.
Process, administer, and close mortgage and real estate loans by verifying documentation, setting up new accounts, and maintaining loan records and files.
Present a positive and professional image as a representative of the Bank.