Mortgage Loan Processor
About The Position
The Mortgage Loan Processor delivers exceptional service while processing and reviewing mortgage, real estate, and home equity loan requests. The role receives and reviews loan applications, manages documentation, and performs processing, pre-underwriting, and pre-closing tasks to prepare mortgage files for underwriting and closing. The processor also assists members with loan issues and transactions, explains loan terms and conditions, and keeps members and realtors informed about credit union policies and procedures. Neches is a Great Place to Work certified credit union with $1 billion in assets and over 80,000 members. The organization emphasizes signature service, members’ financial well-being, and its commitments to family, friends, and community. This is a non-exempt position scheduled for 40 hours per week, Monday through Friday, between 8:15 a.m. and 5:15 p.m., at the Administration location in Port Neches.
Requirements
- High school diploma or equivalent.
- Math aptitude and keyboarding skills.
- At least one year of mortgage-related experience or a degree in a related field.
- Strong multitasking and time-management skills, including the ability to handle a high volume of loan requests within required timeframes.
- Ability to work independently, show initiative, and make decisions.
- Attention to detail and organizational skills.
- Ability to interact with members positively, with empathy, courtesy, and tact.
- Professional phone etiquette.
- Strong interpersonal, verbal, and written communication skills.
- Dependability, punctuality, and regular attendance.
- Ability to work well in a team and support the credit union’s mission and values.
Responsibilities
- Receive, evaluate, and review loan applications for completeness, accuracy, and acceptability.
- Audit loan files for complete documentation and prepare documents for underwriting and closing review.
- Perform processing, pre-underwriting, and pre-closing tasks to proactively manage mortgage loan files.
- Prepare, collect, maintain, organize, file, record, and manage documentation related to mortgage applications, real estate collateral, and insurance policies.
- Ensure files comply with applicable federal, state, and internal guidelines and regulations.
- Set up and assist members with automatic transfers and payroll deductions.
- Process telephone transactions.
- Research and help members with loan issues, including resolving questions about application information.
- Keep members and realtors informed about credit union policies and procedures.
- Educate members on loan terms and conditions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
