Mortgage Loan Processor Specialist

Sunward Federal Credit Union•Albuquerque, NM

9h•$25 - $31

About The Position

Ensures mortgage loans are processed and ready for underwriting in a timely, efficient, and accurate manner. The role ensures loan applications and processing meet SLFCU guidelines, secondary market guidelines, and federal and state regulations to perfect the Credit Union’s lien position. It compiles and verifies loan documentation supporting members’ applications, ensures application accuracy in the Loan Origination System, satisfies outstanding conditions, and confirms loans are ready for closing. The specialist reviews mortgage documents and application details, coordinates with members and third-party vendors, and provides responsive service through multiple delivery channels. The role also contributes to improving department procedures and processes, backs up other processors when needed, and performs other duties as requested by management.

Requirements

At least two years of direct experience with real estate loans.
Working knowledge and solid understanding of real estate lending processes and documents, including escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications.
Proficiency with Microsoft Office applications and ability to learn third-party software programs.
Excellent interpersonal skills and demonstrated commitment to putting members first.
Ability to formulate creative solutions, solve problems, and strengthen relationships with members and business partners.
Strong relationship management skills.
Ability to handle difficult situations positively and professionally.
Ability to work proactively within departmental and cross-functional teams toward common goals.
Strong verbal and written communication skills, including the ability to explain lending-related topics clearly and succinctly.
Excellent organizational and time management skills, including ability to prioritize multiple tasks and projects, meet deadlines, work under pressure, and process a higher volume of work.
Ability to act independently to satisfy loan conditions.
Ability to identify opportunities to improve processes and procedures and increase efficiency.
Ability to sit for prolonged periods, work at a computer, and lift up to 5 pounds at times.

Nice To Haves

Associate’s degree or successful completion of a specialized course or study in real estate or a related field.

Responsibilities

Review and analyze mortgage loan documents for accuracy, completeness, lien position, and vesting.
Verify loan applications in the mortgage loan origination system, including credit, income, and assets, for accuracy, completeness, and compliance with applicable guidelines and regulations.
Follow up with members to obtain additional information and documentation.
Work with third-party vendors to submit orders, review issues, and resolve them to minimize risk to the Credit Union.
Satisfy all outstanding loan conditions and confirm loans are ready for closing.
Provide efficient, proactive, and accurate member service through a variety of delivery channels.
Listen to and assess member needs, identify and recommend solutions, and refer members to the appropriate person or department.
Answer mortgage-related phone calls accurately and professionally.
Participate in developing and improving department procedures and processes.
Serve as backup to other processors in their absence.
Perform other duties as requested by management.