Mortgage Loan Officer

Fifth Third Bank • Westerville, OH

12d

About The Position

The Mortgage Loan Officer originates residential first mortgage loans from outside referrals and is responsible for the loan from application through closing. The role develops referral relationships, meets management-defined mortgage sales and cross-selling objectives, and maintains knowledge of mortgage products, policies, processing, underwriting, and departmental guidelines. The position operates within the Bank’s risk appetite and requires adherence to policies and procedures, risk escalation, and a focus on positive customer experiences. The position is located in Westerville, Ohio.

Requirements

• High school diploma or equivalent.
• Knowledge of conventional and/or government lending guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated organizational skills.
• Strong written and verbal communication skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Four-year college degree preferred.

Responsibilities

• Develop referral contacts, including realtors, builders, and professional and personal contacts.
• Maintain knowledge of Fifth Third Mortgage Company policies and procedures, available loan products, processing procedures, underwriting guidelines, and departmental guidelines.
• Follow defined protocol for escalating exceptions.
• Complete applicant applications using Fannie Mae Form 1003 on a laptop.
• Use a laptop to communicate, access daily rates and applicant credit reports, review Loan Prospector responses, and transmit loans to LOMAS.
• Collect appropriate documentation from each applicant and deliver loan packages within management-defined time frames.
• Manage the pipeline of originated loans through closing and complete required management reports.
• Communicate timely updates and progress reports to branches and/or applicants.
• Maintain high customer-service standards while managing applicants’ and support staff’s expectations.
• Attend and participate in Consumer Lending meetings as required by management.
• Meet management-defined mortgage loan sales and cross-selling objectives.
• Identify, assess, manage, monitor, and report risks; follow applicable policies and procedures and elevate concerns.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Compensation is largely incentive-based; incentive compensation is combined with either a base salary or a draw, and is based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED