Mortgage Loan Officer I/II (Refinance)

Navy Federal Credit Union•Coppell, TX

5d•$26 - $32•Onsite

About The Position

The Mortgage Loan Officer interviews and counsels members about first mortgage loans, takes mortgage loan applications, and builds and maintains personal relationships with members. The role guides members through the mortgage process from initial application through closing, determines applicant qualifications, provides detailed information about mortgage and equity loan products, clarifies process complexities, and evaluates, personalizes, and recommends financing alternatives. The position also builds and maintains referral relationships with realtors, builders, and other centers of influence. Before assuming employment duties, the incumbent must register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and background checks. The role follows Navy Federal policies and procedures and applicable regulations pertaining to the Bank Secrecy Act. Work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., at 3300 Olympus Boulevard, Coppell, Texas.

Requirements

Familiarity with accounting, credit, and/or lending principles and techniques.
Experience in member/customer service, preferably in a related field or industry such as realty, insurance, retail banking, or a financial institution.
Exposure to the lending application and approval process.
Familiarity with mortgage lending concepts and principles.
Familiarity with banking/financial industry standards and practices.
Effective database and presentation software skills.
Effective skill performing mathematical calculations and working accurately with numbers.
Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents.
Effective skill speaking and/or presenting in front of groups in a professional setting.
Effective word processing and spreadsheet software skills.
Required to register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties; fingerprinting and background checks are included.

Nice To Haves

Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems.
Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations.
Familiarity with mortgage lending requirements, regulations, and procedures for VA and conventional loan programs.

Responsibilities

Interview and counsel members about first mortgage loans and take mortgage loan applications.
Establish and maintain personal relationships with members and guide their mortgage loans from initial application through closing.
Determine applicant qualifications; explain mortgage and equity loan products; clarify process complexities; and evaluate, personalize, and recommend financing alternatives.
Build and maintain referral relationships with realtors, builders, and other centers of influence.
Work effectively and efficiently with automated systems.
Guide members through interactions to reduce member effort and enhance member loyalty.
Comply with Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act.
Register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties, including completing fingerprinting and background checks.