Mortgage Loan Officer I (Purchase)

Navy Federal Credit Union•Pensacola, FL

4d•$23 - $33•Onsite

About The Position

The Mortgage Loan Officer I interviews and counsels members about first mortgage loans, takes mortgage loan applications, and guides members through the process from initial application through closing. The role determines applicant qualifications, explains Navy Federal mortgage and equity loan products and the loan process, and evaluates and recommends financing alternatives. It also builds and maintains relationships with members, realtors, builders, and other referral sources.

Requirements

Ability to work effectively and efficiently with automated systems.
Familiarity with accounting, credit, and/or lending principles and techniques.
Member/customer service experience, preferably in a related field or industry such as realty, insurance, retail banking, or a financial institution.
Exposure to the lending application and approval process.
Familiarity with mortgage lending concepts and principles.
Familiarity with banking and financial industry standards and practices.
Before assuming employment duties, register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and background checks.
Effective database and presentation software skills.
Effective mathematical calculation skills and accuracy working with numbers.
Ability to guide members through interactions to reduce member effort and enhance member loyalty.
Ability to comprehend, analyze, apply, and communicate complex written legal documents.
Ability to speak and/or present professionally in front of groups.
Effective word processing and spreadsheet software skills.

Nice To Haves

Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems.
Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations.
Familiarity with mortgage lending requirements, regulations, and procedures for VA and conventional loan programs.

Responsibilities

Take first mortgage loan applications through face-to-face interviews, mail, and telephone.
Interview and counsel members about mortgage products, financing options, and the mortgage loan process.
Review mortgage applications for completeness and accuracy and identify additional information or supporting documentation needed.
Help members understand loan requirements, conditions, and application documentation needs.
Request required documentation and forward it to the Mortgage Processor.
Maintain contact with members throughout the mortgage loan process and provide application and processing updates.
Coordinate with Mortgage Processors and other appropriate parties to support timely processing.
Respond to routine questions about mortgage applications, documentation, processing status, and next steps.
Identify routine application or processing issues and seek guidance or escalate more complex issues as appropriate.
Monitor assigned applications to support timely completion of required activities and documentation.
Follow established procedures to help ensure compliance with applicable federal laws and Navy Federal, NCUA, and secondary market requirements.
Build and maintain effective relationships with members, Realtors, builders, and other referral sources.
Participate in approved marketing and promotional activities, including financial presentations and local Realtor or community events.
Perform other duties as assigned.