Mortgage Loan Officer I (Purchase)

Navy Federal•Pensacola, FL

4d•Onsite

About The Position

Interview and counsel members about first mortgage loans, take mortgage loan applications, and build and maintain personal relationships with members. Guide and follow mortgage loans from initial application through closing. Determine applicants’ qualifications; provide detailed information about mortgage and equity loan products; explain the mortgage and equity loan process; and evaluate, personalize, and recommend financing alternatives. Build and maintain referral relationships with Realtors, builders, and other centers of influence. The position is eligible for the TalentQuest employee referral program. The role takes and reviews mortgage applications, helps members understand requirements and documentation, obtains and forwards required documents to Mortgage Processors, and keeps members informed about application and processing status. It coordinates with processors and other parties to support timely processing, responds to routine inquiries, and escalates more complex issues as appropriate. The role follows established procedures to help ensure compliance with applicable federal laws and Navy Federal, NCUA, and secondary market requirements. It also participates in approved marketing and promotional activities, including financial presentations and local Realtor or community events. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, at 5510 Heritage Oaks Drive, Pensacola, FL 32526. Before assuming employment duties, the incumbent must register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and background checks.

Requirements

Ability to work effectively and efficiently with automated systems.
Familiarity with accounting, credit, and/or lending principles and techniques.
Experience in member/customer service, preferably in a related field or industry such as realty, insurance, retail banking, or a financial institution.
Exposure to the lending application and approval process.
Familiarity with mortgage lending concepts and principles.
Familiarity with banking/financial industry standards and practices.
Register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties; registration includes fingerprinting and background checks.
Effective database and presentation software skills.
Effective skill performing mathematical calculations and working accurately with numbers.
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty.
Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents.
Effective skill speaking and/or presenting in front of groups in a professional setting.
Effective word processing and spreadsheet software skills.

Nice To Haves

Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems.
Working knowledge of mortgage/equity loan processing, closing, and documentation requirements and regulations.
Familiarity with mortgage lending requirements, regulations, and procedures for VA and conventional loan programs.

Responsibilities

Take first mortgage loan applications via face-to-face interview, mail, and telephone.
Interview and counsel members regarding mortgage loan products, financing options, and the mortgage loan process.
Review mortgage applications for completeness and accuracy and identify additional information or supporting documentation needed.
Assist members in understanding loan requirements, conditions, and documentation needed to support their mortgage application.
Request and obtain required documentation and forward it to the Mortgage Processor.
Maintain contact with members throughout the mortgage loan process and provide updates regarding application and processing status.
Coordinate with Mortgage Processors and other appropriate parties to support timely processing of mortgage applications.
Respond to routine inquiries regarding mortgage applications, documentation requirements, processing status, and next steps.
Identify routine application or processing issues and seek guidance or escalate more complex issues as appropriate.
Monitor assigned mortgage applications to support timely completion of required activities and documentation.
Follow established procedures to help ensure mortgage loan activities comply with applicable federal laws and Navy Federal, NCUA, and secondary market requirements.
Build and maintain effective relationships with members, Realtors, builders, and other referral sources.
Participate in approved marketing and promotional activities, including financial presentations and local Realtor or community events.
Perform other duties as assigned.