Remote Mortgage Loan Officer (Connecticut)
About The Position
Zillow Home Loans is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers introduced through Zillow’s ecosystem. The role guides borrowers from initial contact through funding, delivering a high-quality customer experience in a structured, metrics-driven organization. Depending on background and strengths, the loan officer may work in a high-volume, digitally driven, phone-based model or a relationship-based, market-focused model building partnerships with Zillow Preferred Agents. The position is remote, but the employee’s principal place of residence and work location must be in Connecticut. The employee may also choose to work some time from a company office. Remaining in Connecticut is a condition of employment; relocation to another state requires Company review and approval. The role includes incentive compensation and may be eligible for equity awards. It also involves the collection, storage, and use of voiceprints for operational and compliance purposes.
Requirements
- At least 3 years of mortgage origination experience, with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
- Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
- Physically located in and working remotely from Connecticut.
- Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
- Strong client service orientation, consultative sales skills, and deep understanding of the mortgage process.
- Comfort working in a structured, performance-driven environment with clearly defined KPIs.
- Excellent verbal communication skills and ability to build trust quickly.
- Strong time management, organization, and pipeline management skills.
- Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
Nice To Haves
- Associate’s or Bachelor’s degree preferred.
- Transferable skills or related experience from a non-traditional background.
Responsibilities
- Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
- Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
- Build strong relationships with customers and, where applicable, Zillow Preferred Agents and local partners.
- Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations.
- Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement.
- Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
- Provide a consistent, high-quality customer experience through phone, email, and text communication.
- Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
- Maintain active licensing, complete required education, and participate in ongoing professional development.
Benefits
- Competitive base pay.
- Incentive compensation; actual amounts vary depending on experience, performance, and location.
- Equity awards; actual amounts vary depending on experience, performance, and location.
- Flexibility to work remotely under Zillow’s Cloud HQ distributed-work approach.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
