Mortgage Loan Officer

KeyBank•Colorado Springs, CO

20d•Onsite

About The Position

The Mortgage Loan Officer (MLO) assists clients with originating residential mortgage loans, providing analysis and advice on home lending solutions that meet their needs and financial objectives. The role develops referrals to grow Key’s home lending business and client base, and is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality. The position works in a branch environment and provides in-person client services four or more days per week, including participation in morning huddles and end-of-day debriefs on targeted days. The role may also involve driving to multiple locations in a single day.

Requirements

Excellent written and verbal communication skills.
Strong customer service skills.
Proficiency in sales and service skills, including tele-consulting, prospecting, networking, and center-of-influence relationship management.
Strong financial acumen, including understanding client business priorities, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
Ability to generate new mortgage business and manage loan origination from initial application through closing.
Knowledge of the home mortgage process, including advising clients on interest rates and repayment terms.
Ability to build partnerships with real estate agents and financial advisors.
Ability to operate a motor vehicle with a valid driver's license if driving to multiple locations is required.
Ability to meet the physical demands of prolonged sitting, frequent PC/laptop use, face-to-face and phone communication, and occasional lifting, pushing, or pulling of bags up to 10 lbs.

Nice To Haves

Bachelor's degree in a business-related field or equivalent experience.
Three or more years of experience as a loan officer in first-mortgage production.
Three or more years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws.

Responsibilities

Prospect home lending business to build and develop new client loan originations and relationships.
Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
Provide clients with detailed information about mortgage options, interest rates, and terms.
Gather documents when registering a loan and remain the primary client contact during the loan process.
Maintain high standards of client satisfaction and loan quality, ensuring sales/originator systems and workflows are efficiently controlled.
Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
Maintain proficiency in sales/originator systems and develop efficient workflows.
Keep informed of trends and developments in the real estate market and mortgage industry.
Provide in-person client services in a branch environment four or more days per week and participate in morning huddles and end-of-day debriefs on targeted days.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.
Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.