Remote Mortgage Loan Officer (Ohio)

Zillow•Remote-OH, OH

18d•$11 - $24•Remote

About The Position

Zillow Home Loans is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers introduced through Zillow’s ecosystem. The role guides borrowers from first contact through funding and delivers a high-quality customer experience. Depending on the employee’s background and strengths, the position may work in a high-volume, digitally driven environment or a relationship-based, market-focused model. Both approaches are supported by Zillow’s technology, brand, centralized operations, and leadership. The position is remote, but the employee’s designated remote location must be their principal residence in Ohio. Employees may also choose to work at a company office for some of their time. Continued employment is contingent on remaining in the designated location; relocation to another state requires company review and approval. The role involves the collection, storage, and use of voiceprints for operational and compliance purposes. Compensation includes base pay and incentive compensation, with equity awards also available. For the listed locations, including Ohio, the standard base pay range is $11.40–$23.80 per hour. Actual compensation varies based on experience, performance, and location, and employees will not be paid below the applicable state salary threshold for exempt employees.

Requirements

At least 3 years of mortgage origination experience, with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
Physically located in and working remotely from Ohio.
Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
Strong client service orientation, consultative sales skills, and deep understanding of the mortgage process.
Comfort working in a structured, performance-driven environment with clearly defined KPIs.
Excellent verbal communication skills and ability to build trust quickly.
Strong time management, organization, and pipeline management skills.
Proficiency with CRM, LOS, and Microsoft products including Outlook, Word, and Excel.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
Build relationships with customers and, where applicable, Zillow Preferred Agents and local partners.
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
Use Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Provide a consistent, high-quality customer experience through phone, email, and text communication.
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
Maintain active licensing, complete required education, and participate in ongoing professional development.