Mortgage Loan Officer

KeyBank•Portland, OR

7d•Onsite

About The Position

The Mortgage Loan Officer (MLO) assists current and prospective clients with the origination of residential mortgage loans, providing analysis and advice on home lending solutions suited to their needs and financial objectives. The role develops referrals to grow Key’s home lending business and client base, and is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality. The MLO works in a branch environment and provides in-person client services four or more days per week, including participating in morning huddles and end-of-day debriefs on targeted days. The position is eligible to earn commission and deferred incentive compensation. Duties may change or additional duties may be assigned at any time, with or without notice.

Requirements

Excellent written and verbal communication skills.
Strong customer service skills.
Proficiency in sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management.
Strong financial acumen, including understanding clients’ business priorities, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
Ability to generate new mortgage business and manage loan origination from initial application through closing.
Ability to guide clients through the home mortgage process and advise on interest rates and repayment terms.
Ability to build partnerships with real estate agents and financial advisors.
Ability to operate a motor vehicle and a valid driver's license; may need to drive to multiple locations in a single day.
Ability to meet the physical demands of general office work, including prolonged sitting, communicating face-to-face or by phone, frequent PC/laptop use, and occasional lifting, pushing, or pulling of bags weighing up to 10 lbs.
Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in clients’ and Key’s best interests.

Nice To Haves

Bachelor's degree in a business-related field or equivalent experience.
At least 3 years of experience as a loan officer in first-mortgage production.
At least 3 years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws.

Responsibilities

Prospect for home lending business to build and develop new client loan originations and relationships.
Originate and process a targeted number of residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
Provide clients with detailed information about mortgage options, interest rates, and terms to help them make informed decisions.
Gather documents when registering a loan and remain the primary point of contact for clients throughout the loan process.
Maintain high standards of client satisfaction and loan quality, ensuring sales/originator systems and workflows are efficiently controlled.
Develop and maintain knowledge of KeyBank products, services, and competitive offerings.
Maintain proficiency in sales/originator systems and develop efficient workflows.
Keep informed of trends and developments in the real estate market and mortgage industry.
Provide in-person client services in a branch environment four or more days per week, including attending morning huddles and end-of-day debriefs on targeted days.
Perform other duties as assigned and comply with KeyBank policies and procedures, including acting professionally and ethically, avoiding conflicts of interest, and acting in the best interests of clients and Key.