Mortgage Loan Officer

Del-One Federal Credit Union•Dover, DE

2d•Onsite

About The Position

The Mortgage Loan Officer originates real estate mortgage loans in accordance with Del-One FCU product guidelines and processes loans according to Del-One procedures through delivery to a Mortgage Support Specialist. The primary focus is growing mortgage production by supporting branch and credit union personnel with mortgage leads, building relationships with realtors and other professionals, and generating leads through those relationships. The position is assigned to Sussex County, Delaware, to expand mortgage products and services in the southern part of the state. The officer works from a dedicated office at the Seaford Branch and visits Dagsboro, Lewes, Milford, and other branches during the week. The role also involves networking events and active participation in organizations such as the Sussex County Chamber of Commerce or an Association of Realtors. The Mortgage Loan Officer gathers and reviews supporting loan documentation, maintains production and quality standards, and complies with consumer and real estate lending laws and requirements. The officer meets with applicants, evaluates financial and credit information, explains products and processes, and coordinates with mortgage support, processing, and underwriting staff. The position requires strong member service, business development, communication, analytical, and organizational skills, along with travel throughout Delaware to meet members and prospective members.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in retail lending.
Eligible for registration with the National Mortgage Licensing System.
Proficiency, or ability to become proficient, in mortgage lending compliance and regulatory requirements, including federal and state lending statutes.
Solid understanding of mortgage underwriting criteria and retail lending concepts and principles.
Strong working knowledge of credit, underwriting, credit policy, and financial statement analysis.
Formal training in personal financial analysis and tax return analysis.
Ability to quickly learn automated underwriting systems.
Strong PC skills, including loan operating systems, Adobe, Microsoft Windows, and Office products.
Unquestionable integrity and a genuine desire to help others.
Ability to thrive in a high-volume, fast-paced environment and work independently and self-sufficiently.
Strong organizational and time-management skills with close attention to detail.
Ability to build and maintain positive, effective relationships.
Strong oral and written communication skills, listening skills, and presentation abilities.
Strong work ethic and ability to achieve production results.
Ability to adhere to mortgage loan standards and laws.
Strong interviewing skills, communication and public relations abilities, and analytical and financial skills.
Ability to operate related computer applications, a calculator, and other basic business equipment.
Ability to travel throughout Delaware to meet members and prospective members at Del-One branches.

Nice To Haves

Real estate background.
Credit union industry background.
Ability to speak another language fluently, preferably Spanish and/or Haitian-Creole.

Responsibilities

Source leads for mortgage loan originations, primarily away from Del-One locations or a home office.
Develop and maintain relationships with realtors and other business professionals to generate mortgage leads.
Understand and market Del-One mortgage loan products.
Meet with applicants, collect information for mortgage applications, and answer questions about products and processes.
Collect loan documentation and financial information and upload it into the loan operating system.
Analyze applicants’ financial status, credit, and related evaluations to assess loan feasibility.
Learn and use the credit union’s point-of-sale and loan operating systems.
Communicate effectively with mortgage support, processing, and underwriting staff.
Maintain member satisfaction and resolve member complaints effectively.
Maintain regular communication with members, realtors, and other referral sources, including scheduled meetings and sharing relevant information.
Attend loan closings, sales meetings, and officer meetings.
Support Del-One’s member relationship culture through ongoing member and referral contact, exceptional service, and strong product knowledge.
Participate in networking events and relevant Sussex County professional organizations.
Travel to Del-One branches throughout Delaware to meet members and prospective members.
Maintain complete, accurate, and timely loan documentation, files, reports, and scheduled monthly reports.
Meet or exceed established production expectations and comply with lending policies, laws, and regulatory requirements.