Mortgage Loan Officer

PNC Bank•Lancaster, PA

3d•Onsite

About The Position

As a Mortgage Loan Officer within PNC's Mortgage organization, this position is based in the Greater Lancaster, Pennsylvania region. PNC describes itself as an in-office company that fosters a supportive culture. The role recommends mortgage loan solutions in accordance with lending guidelines and clients' requirements, manages customer relationships and a portfolio, and seeks prospective opportunities to retain and develop clients. It also involves sales calls, preparing loan solutions, referring products and services, reviewing documentation for compliance, managing the customer pipeline, and coordinating with internal and external stakeholders to complete mortgage transactions. The role collects and analyzes financial information for multifaceted and/or complex borrowers. Successful candidates are expected to demonstrate customer focus and effective risk management. Roles at this level typically require a university or college degree with less than one year of professional experience and/or successful completion of a formal development program. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree. No required certification or language assessment is listed. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position is also subject to applicable FDIA requirements and, for registered roles, SAFE Act and/or FINRA requirements.

Requirements

Roles at this level typically require a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to Section 19 of the Federal Deposit Insurance Act; registered roles are also subject to applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills: banking products, client prospecting, customer relationships, customer solutions, documentation, innovation, mortgages, and sales.
Competencies: customer experience management, effective communications, financial analysis, loan origination, matrix management, mortgage products, sales tasks and activities, scheduling work and activities, and selling.

Responsibilities

Recommend loan solutions in accordance with lending guidelines and clients' requirements.
Manage a portfolio of customer relationships.
Seek prospective opportunities to retain and/or develop new clients.
Make sales calls.
Develop and prepare loan solutions, refer products and services, and review documentation to ensure compliance.
Manage the customer pipeline for efficiency.
Collaborate with internal and external stakeholders to complete mortgage transactions.
Collect and analyze customer financial information for multifaceted and/or complex borrowers.
Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.