Remote Mortgage Loan Officer (Utah)

Zillow•Remote-UT, UT

18d•Remote

About The Position

Zillow Home Loans is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers introduced through Zillow’s ecosystem. The role guides borrowers from first contact through funding and delivers a high-quality customer experience. Depending on the employee’s background and strengths, the work may follow a high-volume, digitally driven model or a relationship-based, market-focused model partnering with Zillow Preferred Agents. The role is remote, with the employee’s principal place of residence physically located in Utah. Employees may choose to work some time from a company office. Continued employment is contingent on remaining in the designated location; relocation to another state requires Company review and approval. The work is supported by Zillow’s brand, technology, centralized operations, and leadership. The position involves collecting, storing, and using voiceprints for operational and compliance purposes. The role offers competitive base pay and incentive compensation, as well as eligibility for equity awards. Compensation varies based on experience, performance, and location, and employees will not be paid below the applicable state salary threshold for exempt employees.

Requirements

At least 3 years of mortgage origination experience, with a strong emphasis on purchase transactions, as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
Physically located in and working remotely from Utah.
Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
Strong client service orientation, consultative sales skills, and deep understanding of the mortgage process.
Comfort working in a structured, performance-driven environment with clearly defined KPIs.
Excellent verbal communication skills and ability to build trust quickly.
Strong time management, organization, and pipeline management skills.
Proficiency with CRM, LOS, and Microsoft products, including Outlook, Word, and Excel.

Nice To Haves

Associate’s or Bachelor’s degree.

Responsibilities

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
Build strong relationships with customers and, where applicable, Zillow Preferred Agents and local partners.
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
Use Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Deliver a consistent, high-quality customer experience through phone, email, and text communication.
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
Maintain active licensing, complete required education, and participate in ongoing professional development.