Mortgage Loan Officer

KeyBank • Salt Lake City, UT

21d • Onsite

About The Position

The Mortgage Loan Officer (MLO) assists clients with originating residential mortgage loans, including analyzing and advising current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO develops referrals to grow Key’s home lending business and client base, and is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.

The position works in a branch environment to provide in-person client services four or more days per week, including participating in morning huddles and end-of-day debriefs on targeted days. The MLO may drive to multiple locations in a single day and must be able to operate a motor vehicle with a valid driver’s license. Other duties may be assigned, and duties or responsibilities may change at any time with or without notice. The position must comply with KeyBank policies and procedures and act professionally, ethically, and in clients’ and Key’s best interests.

The position is eligible to earn commission and deferred incentive compensation. The posting refers applicants to a separate benefits list but does not specify benefits in the supplied description.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management.
• Financial acumen, including understanding client business priorities, analyzing market trends, and advising on mortgage products and lending solutions.
• Ability to generate new mortgage business and manage loan origination from initial application through closing.
• Ability to guide clients through the home mortgage process and advise on interest rates and repayment terms.
• Ability to build partnerships with real estate agents and financial advisors.
• Ability to operate a motor vehicle with a valid driver’s license, as required when driving to multiple locations.
• Bachelor’s degree in a business-related field or equivalent experience (preferred).
• Three or more years of experience as a loan officer in first-mortgage production (preferred).
• Three or more years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, the Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws (preferred).
• KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Nice To Haves

• Bachelor’s degree in a business-related field or equivalent experience.
• Three or more years of experience as a loan officer in first-mortgage production.
• Three or more years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, the Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws.

Responsibilities

• Prospect home lending business to develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Explain mortgage options, interest rates, and terms to clients so they can make informed decisions.
• Gather documents when registering a loan and serve as the client’s primary point of contact during the loan process.
• Maintain high standards of client satisfaction and loan quality, and ensure sales/originator systems and workflows are efficiently controlled.
• Develop and maintain knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency with sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Provide in-person client services in a branch environment four or more days per week, including participating in morning huddles and end-of-day debriefs on targeted days.
• Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned; duties, responsibilities, or activities may change or new ones may be assigned at any time with or without notice.
• Drive to multiple locations in a single day when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level