Mortgage Loan Officer

KeyBank • East Greenbush, NY

21d • Onsite

About The Position

The Mortgage Loan Officer (MLO) assists current and prospective clients with originating residential mortgage loans by providing analysis and advice on home lending solutions that meet their needs and financial objectives. The MLO develops referrals to grow Key’s home lending business and client base, meets or exceeds established sales goals, and maintains high standards of client satisfaction and loan quality. The role provides in-person client services in a branch environment four or more days per week, including participation in morning huddles and end-of-day debriefs on targeted days. Other duties may be assigned, and responsibilities or activities may change. Employees must comply with KeyBank policies and procedures and conduct business professionally and ethically in clients’ and Key’s best interests.

The position is based at 615 Columbia Turnpike, East Greenbush, New York 12061. It may require driving to multiple locations in a single day, with a valid driver’s license required. Physical demands include prolonged sitting, communicating in person or by phone, frequent use of a PC or laptop, and occasional lifting, pushing, or pulling of bags weighing up to 10 pounds.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management.
• Financial acumen to understand client business priorities, analyze market trends, and provide strategic advice on mortgage products and lending solutions.
• Ability to generate mortgage business and manage loan origination from initial application through closing.
• Ability to advise clients through the home mortgage process, including interest rates and repayment terms.
• Ability to build partnerships with real estate agents and financial advisors.
• Valid driver’s license and ability to operate a motor vehicle if required to drive between multiple locations.
• Ability to meet the position’s physical demands, including prolonged sitting, frequent PC/laptop use, and occasional handling of bags up to 10 pounds.

Nice To Haves

• Bachelor’s degree in a business-related field or equivalent experience.
• Three or more years of experience as a loan officer in first-mortgage production.
• Three or more years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, the Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws.

Responsibilities

• Prospect for home lending business to develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Explain mortgage options, interest rates, and terms to clients to support informed decisions.
• Gather documents when registering a loan and serve as the client’s primary point of contact during the loan process.
• Maintain high standards of client satisfaction and loan quality, and ensure sales/originator systems and workflows are efficiently controlled.
• Develop and maintain knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency with sales/originator systems and develop efficient workflows.
• Stay informed about trends and developments in the real estate market and mortgage industry.
• Provide in-person client services in a branch environment four or more days per week, including participating in morning huddles and end-of-day debriefs on targeted days.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.
• Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned.
• May drive to multiple locations in a single day.

Benefits

• Eligible to earn commission and deferred incentive compensation.
• Eligible for benefits; the posting refers applicants to a separate benefits list without specifying the benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed