Mortgage Loan Officer

KeyBank • East Hartford, CT

20d • Onsite

About The Position

The Mortgage Loan Officer assists clients with originating residential mortgage loans by providing analysis and advice on home lending solutions that meet their needs and financial objectives. The role develops referrals to grow Key’s home lending business and client base, meets or exceeds established sales goals, and maintains high standards of client satisfaction and loan quality.

The position works in a branch environment and provides in-person client services at least four days per week, including morning huddles and end-of-day debriefs on targeted days. The role may require driving to multiple locations in a single day. Other duties may be assigned, and responsibilities or activities may change at any time with or without notice. Employees must comply with KeyBank policies and procedures and conduct business professionally and ethically in the best interests of clients and Key.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Proficiency in sales and service skills, including tele-consulting, prospecting, networking, and center-of-influence relationship management.
• Strong financial acumen, including understanding clients’ business priorities, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
• Ability to operate a motor vehicle with a valid driver's license; driving to multiple locations in a day may be necessary.

Nice To Haves

• Bachelor's degree in a business-related field or equivalent experience.
• At least 3 years of experience as a loan officer in first-mortgage production.
• At least 3 years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, the Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws.

Responsibilities

• Prospect for home lending business to develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending processes and product guidelines.
• Explain mortgage options, interest rates, and terms to clients to help them make informed decisions.
• Gather documents when registering a loan and remain the primary client contact throughout the loan process.
• Maintain high standards of client satisfaction and loan quality, ensuring sales and originator systems and workflows are efficiently controlled.
• Develop and maintain knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency with sales and originator systems and develop efficient workflows.
• Stay informed about trends and developments in the real estate market and mortgage industry.
• Provide in-person client services in a branch at least four days per week and participate in morning huddles and end-of-day debriefs on targeted days.
• Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in clients’ and Key’s best interests.
• Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned.
• Build partnerships with real estate agents and financial advisors.
• Generate mortgage business and manage loan origination from initial application through closing.
• Advise clients on interest rates and repayment terms throughout the home mortgage process.

Benefits

• Commission and deferred incentive compensation; the position is eligible for both.
• Benefits eligibility is noted, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed